Sec. Robert McDonald
Secretary of Veterans Affairs
Senior Fellow, CNAS
About the Event
As the Obama administration comes to a close, the Department of Veterans Affairs continues to innovate to become more responsive and effective in serving veterans. Investing in the future of veterans, Secretary McDonald helped pioneer the new 'MyVA' transformation process, aiming to model the department as the "top customer service agency in the federal government" and "encouraging innovative approaches to serving Veterans."
Though there is certainly a mandate to keep improving, the VA has made remarkable progress under the leadership of Secretary McDonald: trust of the VA among veterans is up to 60% from 47% in December 2015, veteran homelessness has been cut in half since 2010, and appointments and claims are being processed much faster. As the new administration takes charge of the VA, and with plenty of progress still to be made, Secretary McDonald discussed how the department can best position itself to continue these transformations into the future.